Comprehensive User  Testing 
by Experts with Disabilities,
for Users with Disabilities

Frequently asked questions

• How long does user testing take?

  It depends on the size of the website as well as its complexity and level of accessibility. User testing projects usually range from 5 to 10 hours.

• Can we select which types of screen readers the end-users will test with?

  If you have a particular screen reader you’d like us to test with, we will honor that preference. However, we typically suggest JAWS and VoiceOver since it's the best for quality assurance.

• What are the costs associated with user testing?

  Our user testing service costs $250/scenario. Project length depends on the complexity and the number of user scenarios being tested.

• Is the user testing done by people with disabilities?

  Absolutely. We work very closely with individuals with a wide array of disabilities who perform the tests.

• Can user testing verify the usability of videos?

  We can test any aspects of the site, including media and documents. Please note that some parts may take longer to test than others.

• Do I have to get my website tested by users?

  There isn't a legal requirement, but we recommend user testing since web accessibility is implemented to improve usability and user experience for people with disabilities.

• How will I know the results of the tests?

  Following the testing scenarios, the results are reviewed and then converted into a formal report which you can download from your dashboard.

• Does end-user testing work for manually remediated site?

  Yes, our end-users can test any website. Using assistive technology, we'll evaluate your website's usability and provide a report that includes suggestions to improve.

• At what stage of the process do you perform user testing?

  You can perform user-testing at any stage of your website's lifecycle. Usually, it's best to do after an accessibility remediation project to ensure that the project was successful.