What do I do if I get a demand letter?

If you receive a demand letter, it means that your website is being accused of not being compliant with the ADA and someone is trying to bring your website under legal inquiry. Just because you receive a demand letter does not mean the claims are accurate or well-founded. They’re often part of a “sue-and-settle” tactic, aimed at pressuring businesses into settlements, even when their websites are accessible.

Growth, Scale, and Enterprise customers

As an accessiBe customer with litigation support included in your plan, you should contact us immediately. You’ll be assigned a dedicated case manager who will guide you every step of the way. We will assess the claims and provide the documentation and support you need.

Micro customers

Your website’s accessibility statement, which can be found within the interface on your website, and your monthly compliance audits, which are delivered to your email, are automated proof of your accessibility efforts and can be sent to the plaintiff who sent you the demand letter.