What should I do if my client receives a demand letter?

If your clients with accessWidget receive a demand letter, reach out to us right away. Receiving a demand letter does not mean that the claims are accurate or well-founded. In fact, they’re often part of a “sue-and-settle” tactic, aimed at pressuring businesses into settlements, even when their websites are accessible. Here’s what they should do:

Clients with litigation support included in their plan:

Contact us immediately. A case manager will guide them every step of the way, make sure they have the documentation they need and even connect their legal team with a top ADA attorney for consulting. 

Clients without litigation support included in their plan:

Locate the accessibility statement for the site in question, as well as any previous monthly compliance audits that have been conducted. Send these documents to the attorney or plaintiff who sent the demand letter. These documents provide proof of accessibility effort.

Important note: Litigation support is offered for demand letters received after accessWidget was installed on your client's website and is subject to plan.